Content Strategist

As a technical expert, you will play a pivotal role in shaping how information is created, organized, and shared across our enterprise.

You will be responsible for re-writing and maintaining technical documentation for support processes, troubleshooting steps, and service workflows. Additionally, you will migrate and modernize knowledge articles from legacy platforms into ServiceNow.

We are seeking a skilled writer with experience working with knowledge base platforms; ServiceNow experience is strongly preferred.

The ideal candidate will have strong English writing, editing, and proofreading skills, as well as the ability to work independently and cross-functionally with teams across global time zones.

The successful candidate will have 3+ years of technical writing experience, preferably in IT Services, Enterprise Support, or SaaS environments.

This role offers a collaborative and remote-friendly culture with opportunities for professional growth, and exposure to enterprise transformation, content modernization, and knowledge strategy.

• Re-write and maintain technical documentation for support processes, troubleshooting steps, and service workflows.
• Migrate and modernize knowledge articles from legacy platforms into ServiceNow.
• Collaborate with global subject matter experts, process owners, and IT support teams to validate and enhance content.
• Align content with our knowledge standards, taxonomy, and metadata structure.
• Author and publish content using ServiceNow tools, ensuring clarity, consistency, and usability.
• Participate in regular review cycles to maintain accuracy and relevance of published knowledge.

• 3+ years of technical writing experience, preferably in IT Services, Enterprise Support, or SaaS environments.
• Strong English writing, editing, and proofreading skills with excellent attention to detail.
• Experience working with knowledge base platforms; ServiceNow experience strongly preferred.
• Ability to work independently and cross-functionally with teams across global time zones.
• Proficiency with Microsoft Office and collaboration tools such as SharePoint and Teams.

• Familiarity with ITIL or IT Service Management (ITSM) principles.
• Experience managing large-scale documentation or participating in system migrations.
• Understanding of metadata tagging, taxonomy design, and accessibility best practices.

• Work with a high-impact global platform used across the enterprise.
• A collaborative and remote-friendly culture with opportunities for professional growth.
• Exposure to enterprise transformation, content modernization, and knowledge strategy.