Cloud Architecture Specialist

2 weeks ago

Lucknow, Uttar Pradesh, India beBeeCisco Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Cisco UCCE CVP Engineer Job Posting

We are seeking a highly skilled engineer to join our team in designing and implementing robust Cisco UCCE and CVP architectures.

The ideal candidate will have expertise in analyzing business requirements, creating detailed design documents, and leading the installation, configuration, and deployment of UCCE and CVP components.

They should also be proficient in integrating Cisco UCCE and CVP with third-party applications, developing and updating CVP VXML applications and ICM scripts, and providing tier-3 support for complex issues.

Additional responsibilities include monitoring system health, performance metrics, and call flows, proactively identifying bottlenecks and capacity issues, and planning, testing, and executing upgrades, patches, and migrations.

Key Responsibilities:
  • Analyze business requirements and design scalable, resilient, and high-performing contact center solutions.
  • Create detailed design documents, high-level and low-level diagrams, and integration plans.
  • Lead or participate in the installation, configuration, and deployment of UCCE and CVP components.
  • Integrate Cisco UCCE and CVP with third-party applications such as CRM systems, workforce management, IVR, call recording analytics, and other enterprise solutions.
  • Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.
  • Provide tier-3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.
Requirements:
  • Mandatory skills: Azure Infra Services, UCCX, AWS Infra Services, Cisco Webex, Cisco IPCC, NICE Contact Center, CUCM.
  • Good to have skills: Azure Infra Services, Cisco Webex, CUCM.
Personal Attributes:
  • Technical leadership: Proactive in identifying and implementing technical solutions, fostering knowledge sharing, and innovation.
  • Customer focus: Committed to understanding stakeholder needs and delivering high-quality solutions that exceed expectations.
  • Adaptability: Comfortable with change, able to quickly learn new technologies, and thrive in a fast-paced environment.
  • Attention to detail: Consistently produces accurate, thorough, and reliable results.
  • Initiative: Demonstrates a strong sense of ownership and accountability for project outcomes.
  • Collaboration: Works effectively in cross-functional teams, valuing input, and fostering an inclusive culture.

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