Human Resource Operations Manager

4 days ago

Mumbai, Maharashtra, India beBeeHROperations Full time ₹ 11,52,000 - ₹ 19,20,000
Job Title: HR Operations Manager

Role Overview:

The HR Operations Manager is responsible for providing frontline support to associates, troubleshooting complex inquiries and answering questions on HR policies and processes.

This role has the responsibility of escalating support to HR Associates who require additional experience and subject matter expertise to resolve issues.

Key Responsibilities:

  • HR Data Administration: Managed complex HR transactions and data processes, resolving associate inquiries, processing mass data changes, conducting audits and cleanups, monitoring workflows and ensuring data accuracy in HR systems.
  • HR Generalist Administration: Delivered comprehensive HR administrative support by managing general inquiries, escalating complex cases, maintaining document compliance, supporting HR audits and coordinating new hire inductions.
  • Onboarding/Offboarding Administration: Oversee end-to-end employee offboarding and HR administrative processes, including managing leaver procedures, resolving complex recruitment queries and ensuring compliance with local storage requirements.

Requirements:

To be successful in this role, you will need:

  • Strong negotiation and influencing skills with stakeholders.
  • Data literacy: Ability to interpret operational analytics and translate insights into action.
  • Proactive, consultative mindset and adept at navigating ambiguity in high-growth environments.
  • Strong interpersonal and communication skills (verbal/written).
  • Regulatory awareness and confidentiality.
  • Ability to work under pressure and deliver results.
  • Collaboration, accountability, and alignment with Lockton core values.

Education and Experience:

• Bachelor's Degree in HR or related disciplines.

• Minimum 7 years of experience in team management and HR operations, preferably in sizable organizations.

• Knowledge of all-round HR functions & local labour laws.

• Excellent research, sourcing, and stakeholder management skills.

Benefits:

Lockton offers a competitive salary and benefits package, including medical insurance, life insurance, critical illness insurance, annual medical checkup, vision care program, flexible benefits, birthday Leave, education allowance, and voluntary contributions for MPF Scheme.

Life at Lockton is about growth, flexibility and recognition. We value and support our associates alongside their career journey with us.

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