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Program Guidance Manager

1 week ago

Mysore, Karnataka, India University Of The People Full time
Company Overview

University of the People is a non-profit, tuition-free online university accredited by the DEAC. We're dedicated to providing accessible higher education to students worldwide.

Job Description

The Program Advising Manager will oversee the Program Advising team, ensuring efficient delivery of services and high-quality support to our students. This role requires a strong understanding of university processes, excellent leadership skills, and a passion for innovation.

Essential Functions/Responsibilities
  1. Oversee the overall functioning of the Program Advising team.
  2. Own and improve end-to-end performance, including service quality and process enhancement.
  3. Maintain thorough knowledge of university processes and updates.
  4. Continuously improve student experience through all communication channels.
Requirements
  • Minimum 3 years' experience as a manager.
  • Working knowledge of industry trends and metrics.
  • Experience in a Global online Edtech startup is an advantage.