IT Infrastructure Director

22 hours ago

Hyderabad, Telangana, India beBeeInfrastructure Full time ₹ 20,00,000 - ₹ 30,00,000

Job Title: IT Infrastructure Director

We are seeking a highly skilled and experienced IT Infrastructure Director to lead our team of IT support technicians. The ideal candidate will have a proven track record of successfully overseeing and directing teams, ensuring smooth operations and efficient service delivery.

The IT Infrastructure Director will be responsible for managing and distributing the team's workload, prioritizing tasks, and ensuring timely resolution of support requests. Additionally, the candidate will provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.

Key Responsibilities:

  • Team Management: Oversee and direct a team of IT support technicians, ensuring smooth operations and efficient service delivery.
  • Workload Management: Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests.
  • Technical Guidance: Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.
  • Training and Development: Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.
  • Performance Monitoring: Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.
  • Conflict Resolution: Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.
  • Communication: Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.
  • Process Improvement: Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.
  • Problem Resolution: Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.
  • Compliance: Ensure the team adheres to company policies, procedures, and relevant industry standards.
  • Documentation: Maintain accurate and up-to-date documentation of IT support processes and procedures.
  • Continuous Learning: Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.

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