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Training Specialist

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Rajkot, Gujarat, India beBeeDevelopment Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Overview

This is a key role in the development and implementation of training programs across multiple properties to ensure consistent service excellence and operational efficiency.

The Learning and Development Manager partners with hotel leadership teams to identify training needs, create learning strategies, and equip team members with skills necessary for delivering exceptional guest experiences.

Key Responsibilities:

  • Design and develop core training programs for onboarding, brand standards, guest service, compliance, and operations.
  • Customize training content to reflect property needs while maintaining brand alignment.
  • Implement blended learning strategies including in-person, on-the-job, virtual, and e-learning formats.
  • Ensure consistency in training quality across all properties.
  • Conduct training needs assessments with hotel department heads and HR teams.
  • Monitor performance data, guest feedback, and quality audit scores to identify training gaps.
  • Develop targeted learning solutions based on business objectives.
  • Deliver leadership development programs for supervisors, managers, and high-potential team members.
  • Coach hotel leadership teams on training techniques and performance management.
  • Support succession planning by identifying internal talent.
  • Ensure team members are trained in mandatory programs including health & safety, security, and brand-specific training.
  • Monitor compliance with training requirements and maintain accurate records.

Qualifications:

  • Bachelor's degree in Human Resources, Hospitality Management, or related field.
  • Minimum 3-5 years of experience in a training role within the hospitality industry.
  • Experience with Learning Management Systems (LMS), e-learning platforms, and instructional design is an asset.

Skills & Competencies:

  • Strong presentation, facilitation, and communication skills.
  • Ability to design engaging and impactful training content.
  • High level of organizational and project management skills.
  • Culturally sensitive with ability to work across diverse teams.