
System Support Technician
2 weeks ago
Hiring for a System Analyst/IT Support to provide technical assistance to end-users, addressing hardware, software, and networking issues.
About the Role
The position involves delivering technical support services to end-users, ensuring timely resolution of hardware, software, and networking problems.
Key Responsibilities:
- Provide Level 1 Desktop Support up to end-user level including hardware, software, and networking issues.
- Basic knowledge of network concepts, TCP/IP, LAN troubleshooting, and Active Directory is required.
- Familiarity with MS Office, Windows 10 and 11, Windows Server OS 2016, Antivirus, VPN, endpoint security applications, and desktop applications is essential.
- Able to follow documented issue resolution procedures and resolve issues proactively and independently.
- Certifications like AZURE MCP/CCNA, ITIL are highly desirable.
Requirements:
- A degree without any arrears is mandatory.
- A minimum of 0.6 month of experience in IT Support is necessary.
- Ability to work on holidays is required.
Essential Skills:
- Technical support experience is crucial.
- Effective communication skills are essential.
- Problem-solving skills are vital.
- Knowledge of desktop and networking issues is necessary.
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