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Customer Experience Specialist
2 weeks ago
We're seeking a dedicated and passionate individual to join our customer support team. Delivering outstanding support is at the heart of everything we do.
Key Responsibilities- Handle customer queries via email, chat, or calls in a timely and accurate manner.
- Provide friendly responses that meet customer expectations.
- Document and escalate issues when necessary to ensure seamless customer experiences.
- Work collaboratively with the support team to drive up customer satisfaction.
- Maintain professionalism and empathy in all interactions.
- Any graduate qualification; freshers welcome.
- Excellent communication skills in written and spoken English.
- Basic computer skills and comfort with online tools.
- A problem-solving mindset and ability to remain calm under pressure.
- A reliable internet connection and access to a laptop or desktop.
- Prior experience in customer service or tech support.
- Knowledge of CRM tools such as Zendesk, Freshdesk, or HubSpot.
