
Accounts & Billing Recovery Specialist
10 hours ago
Job Title: Accounts and Billing Collections Professional
Job DescriptionSupport the billing and accounts receivable function by preparing accurate invoices, following up on payments, matching receipts to invoices, and keeping records ready for audits.
Responsibilities include generating monthly invoices for subscriptions and usage, checking prices, discounts, and taxes, attaching usage reports, issuing corrected invoices or credit notes after approvals.
- Billing and Invoicing
- Send reminders, make follow-up calls/emails, record promises to pay, and escalate risks to the team. Support simple payment plans after internal approval.
- Download daily settlements from payment gateways and banks, apply each receipt to the right invoice, and clear short payments or unknown receipts within the agreed timeline.
- Reconcile Stripe and bank statements.
Taxes and Compliance (Supporting Role)
- Create GST compliant invoices.
- Manage e-invoicing and the e-invoice reference number.
- Verify Tax Deducted at Source (TDS) details and collect certificates.
Usage and Partner Pass-Throughs
- Collate monthly usage from systems and partner portals.
- Match partner costs to customer billing and flag any gaps that affect margins.
Reporting and Month-End Close
- Update weekly reports on collections health, aging of unpaid invoices, and open disputes.
- Prepare month-end schedules, including lists of unapplied cash and disputes.
Purchase Orders and Customer Portals
- Track purchase order status and balances.
- Upload invoices and back-ups to customer portals and resolve any rejections.
Customer Setup and Renewals
- Maintain customer master data (billing contacts, tax details, payment terms).
- Prepare renewal pro-formas and ensure invoices are released on time.
Processes and Systems
- Keep standard operating procedures and checklists current.
- Raise data issues in the customer relationship management system or billing system.
- Keep folders structured and audit-ready.
Collaboration
- Work with Sales and Customer Success on purchase orders, renewals, and disputes.
- Coordinate with Finance, Legal, Revenue Operations, and Product teams on pricing or usage-metering issues.
Required qualifications and skills: Graduation required; finance specialisation preferred. 0–2 years in billing, accounts receivable, or collections (internships count). Basic understanding of invoicing, GST, e-invoicing, and TDS is a plus. Strong Excel/Google Sheets skills; comfortable using accounting tools and a customer relationship management system (e.g., Salesforce). Clear written and verbal communication; firm yet customer-friendly approach to collections. Detail-oriented, organised, dependable, and eager to learn.
As a collections professional, you will have the opportunity to work with a variety of customers, helping them understand their billing and payment obligations. You will also be responsible for ensuring that all financial information is accurate and up-to-date, which requires strong organisational and analytical skills.
This role would suit someone who is highly detail-oriented, enjoys working with numbers, and has excellent communication skills. If you are looking for a challenging and rewarding career in finance, this could be the perfect opportunity for you.
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