Sprinklr Expert
3 weeks ago
This role is part of the newOne Contact Center (OneCC) team at Deltacubes Pvt Ltd. Our goal is to integrate the Sprinklr SaaS solution in >10 Contact Centers in Europe based on a common approach and standardized APIs.
The successful candidate will serve as an expert and consultant for our integration initiative, working with various roles and stakeholders. This involves designing and configuring Sprinklr solutions to meet business requirements and adhering to best practices.
Your Key Responsibilities:
- Acting as expert/consultant in the integration initiative for the various involved roles (architects, developers, business managers, and others)
- Designing and configuring the appropriate Sprinklr solution to meet all requirements based on best practices and local needs
- Creating technical solutions based on Sprinkler contact centre service functional capabilities, integrations, APIs (REST, Event-based integrations), configurations, and considering best practices
- Acting as Subject Matter Expert in Sprinkler Contact centre implementation, integration, and configuration covering contact centre network, ACD/IVR, dialer routing, workforce management, Agent Desktop, CTI integrations, CRM, Voice, VXML, IVR, WFM, Case Management System integrations, etc.
Requirements:
- Experience and in-depth knowledge in the full lifecycle of a Sprinklr software delivery project, including business analysis, functional specification, system design, platform configuration, testing, training, and post-GoLive support
- Experience in Sprinklr CCaaS delivery/deployment is a prerequisite
- Ability to work in a team to understand current product adoption by various brands and establish standard practices to improve adoption to new solution
- Technical knowledge in general Contact Center software and integration experience
- Solid experience in enterprise software deployment management and/or implementation
- Fluent in English; written and verbal
- Ability to work effectively under tight deadlines and juggle several assignments simultaneously
Minimum Requirements:
- Minimum of 3 years of relevant experience
- Good understanding of telco processes is a must
- Knowledge of relevant architectural standards like TM Forum Open Digital Architecture, eTOM
- Excellent knowledge and experience in building digital platforms
- Experience in agile product development teams
- Experience in multinational teams distributed across different countries
Remote Work: No
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