Sprinklr Technical Expert
4 weeks ago
Job Title: Sprinklr Technical Expert
Job Summary:
We are seeking a highly skilled Sprinklr Technical Expert to join our team at Deltacubes Pvt Ltd. As a key member of our newOne Contact Center (OneCC) team, you will play a crucial role in integrating the Sprinklr SaaS solution in >10 Contact Centers in Europe.
Key Responsibilities:
- Acting as an expert/consultant in the integration initiative for various roles (architects, developers, business managers, and others)
- Designing and configuring the appropriate Sprinklr solution to meet all requirements based on best practices and local needs
- Providing technical expertise in Contact Center software and familiarity with relevant architectural standards
Requirements:
- Minimum of 3 years of relevant experience
- Good understanding of telco processes
- Knowledge of relevant architectural standards like TM Forum Open Digital Architecture eTOM
- Excellent knowledge and experience in building digital platforms
- Experience in agile product development teams
- Experience in multinational teams distributed across different countries
Working Conditions:
No remote work
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