Customer Service Operations Specialist
5 days ago
Job Title: Customer Service Operations Specialist
Roles and Responsibilities:
In this role, you will be instrumental in making more sales happen and thereby helping Neptunus to build and grow business in the target segments. You will support the sales team in attaining monthly and annual target of 125 cr throughput by:
- Resolution of interdepartmental conflicts that often slows down the sales progress
- Proposal writing
- Ensuring quotations are made to satisfaction of sales team and are submitted to the customers on time
- Quote Preparation
- Ensuring on time project completion for sales team
Key Responsibilities:
- Acknowledge customer queries(within an hour of receipt) & ensure resolution of same (through the support of other departments) within 24 hours
- Understand the requirement of Sales Key Account Manager and follow up with Commercial team to prepare quotation accordingly. To be completed in 24 hours post receipt of task from Sales Key Account Manager
- Design & prepare proposal as per the advice of the Key Account Manager
- Track projects as advised by Sales Head & prepare daily updates
Required Skills and Qualifications:
- 1-2 years of experience as a coordinator
- Good command over Excel, Word & Power Point
- Should be well organized & have effective time management skill
- Excellent communication skill (written & verbal)
- Should be a team player
- Can work well in a fast paced environment
- Should have a strong follow up mechanism
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