Technical Operations Manager

7 days ago


Bengaluru, Karnataka, India Thomson Reuters Full time

About the Team

The Site Reliability Engineering team at Thomson Reuters is responsible for ensuring the stability, scalability, and supportability of our Novus Services environment. As a Site Reliability Engineer, you will be part of a highly collaborative team working closely with development, operations, and other stakeholders to develop innovative technical solutions.

About the Role

In this opportunity as a Site Reliability Engineer, you will:

  • Perform change management functions involving software deployment and server maintenance requests.
  • Coordinate and plan changes with other technology teams involving servers within our environment.
  • Respond and mitigate incidents as they occur within the environment.
  • Contribute details to post-incident review process.
  • Communicate and escalate customer-impacting issues according to department guidelines.
  • Represent operations in a technical fashion to leadership and development teams.
  • Lead projects and engagements that evolve the stability, scalability, and supportability of the Novus Services environment.
Skills and Qualifications

To be successful in this role, you will need:

  • A college degree or technical certification.
  • Minimum of 3 to 5 years of experience in an enterprise-level operation support role and DevOps.
  • Excellent written and verbal communication skills.
  • Strong collaboration skills.
  • Desire to work in a fast-paced, agile-based environment.
  • SRE knowledge on skills such as AWS (EC2, ECS, VPC, s3, RDS, AWS DevOps, Cloudformation, Lambda), GitHub actions, Tomcat, Terraform, and Datadog.
  • Familiarity with ITIL Change and Incident Management processes.
  • Familiarity with software development and QA practices (e.g., Agile).
  • Familiarity with database and networking concepts.


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