Technical Operations Manager
7 days ago
About the Team
The Site Reliability Engineering team at Thomson Reuters is responsible for ensuring the stability, scalability, and supportability of our Novus Services environment. As a Site Reliability Engineer, you will be part of a highly collaborative team working closely with development, operations, and other stakeholders to develop innovative technical solutions.
About the RoleIn this opportunity as a Site Reliability Engineer, you will:
- Perform change management functions involving software deployment and server maintenance requests.
- Coordinate and plan changes with other technology teams involving servers within our environment.
- Respond and mitigate incidents as they occur within the environment.
- Contribute details to post-incident review process.
- Communicate and escalate customer-impacting issues according to department guidelines.
- Represent operations in a technical fashion to leadership and development teams.
- Lead projects and engagements that evolve the stability, scalability, and supportability of the Novus Services environment.
To be successful in this role, you will need:
- A college degree or technical certification.
- Minimum of 3 to 5 years of experience in an enterprise-level operation support role and DevOps.
- Excellent written and verbal communication skills.
- Strong collaboration skills.
- Desire to work in a fast-paced, agile-based environment.
- SRE knowledge on skills such as AWS (EC2, ECS, VPC, s3, RDS, AWS DevOps, Cloudformation, Lambda), GitHub actions, Tomcat, Terraform, and Datadog.
- Familiarity with ITIL Change and Incident Management processes.
- Familiarity with software development and QA practices (e.g., Agile).
- Familiarity with database and networking concepts.
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