Customer Service Ambassador

5 days ago

Rajahmundry, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 50,00,000

Job Opportunity: Customer Support Professional

We are seeking a dedicated and customer-focused individual to fill the role of Customer Support Professional. The ideal candidate will handle customer interactions, resolve queries, process orders from our e-commerce platform, and ensure exceptional post-sales support.

Key Responsibilities:

  • Handle inbound and outbound customer care calls in a professional and polite manner.
  • Address customer queries, complaints, and requests promptly.
  • Process and manage customer orders via our e-commerce platform.
  • Track and update order status, shipping details, and returns/refunds where applicable.
  • Coordinate with internal teams for order fulfillment.
  • Maintain records of customer interactions and transactions.
  • Provide feedback to improve customer service processes.
  • Ensure a high level of customer satisfaction and build long-term relationships.

Requirements:

  • Minimum 1 year of experience in customer care / call handling (e-commerce preferred).
  • Familiarity with e-commerce platforms is a must.
  • Excellent verbal and written communication skills required.
  • Strong problem-solving ability and customer-first approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to multitask and handle pressure in a fast-paced environment.

Education:

  • Graduate / Diploma in any discipline.
  • Additional training in customer service is a plus.

Key Skills:

  • Communication and interpersonal skills.
  • Problem-solving and analytical skills.
  • Time management and organizational skills.
  • Basic computer skills and proficiency in MS Office.

This role requires a team player who can deliver exceptional customer experiences and work effectively in a dynamic environment.

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