Operations Director

2 weeks ago

Nagpur, Maharashtra, India Shikshakji Full time
Job Title: Operations Manager

Job Summary:
We are seeking an experienced Operations Manager to join our team at Shikshakji. The successful candidate will be responsible for overseeing the day-to-day operations of our luxury spa, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:

1. Strategic Planning
Develop and implement strategic plans to drive business growth, improve customer satisfaction, and increase revenue.

2. Operational Management
Oversee the management of spa operations, including staff scheduling, inventory management, and customer service.

3. Brand Development
Develop and maintain a strong brand image, ensuring excellent customer feedback and satisfaction.

4. Retail Development
Develop and implement effective retail strategies to increase sales and revenue.

5. Program/Membership Development
Develop and implement new programs and packages to meet customer needs and preferences.

6. Standard Operational Procedures
Develop and maintain standard operational procedures for all spa services and products.

7. Spa Management
Oversee the total operational management of the spa, including duty roster, staff scheduling, booking/reservation management, absentees management, staff grooming, time management, hygiene & presentation of spa & staff, products & consumables inventory management, Spa associated services to be implemented, treatment & consultation standards, retail, problems solving, handling customer & staff grievances etc.

8. Staff Management
Maintain proper staff strength, based on knowledge & experience, professional hospitality & Grooming standards, Therapist attitude & morale, language training, presentation of staff, staff & management rapport, Special staff incentive & commission programs, staff accommodation & transportation management etc.

9. Marketing
Provide inputs for marketing to marketing personnel, establishing the spa as a competitive and innovative operator for luxury hotels and resorts.

10. Financial Management
Increase spa revenue, achieve targets, manage daily and monthly bank statements, financial interpretations, payroll, staff incentives, bill payments, bank through salary, PF, cost saving initiatives, eco-friendly & energy saving initiatives etc.

Requirements:
spa management operation management

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