Senior Team Manager

3 days ago

GTB Nager, India beBeeTeamManager Full time ₹ 8,00,000 - ₹ 15,00,000

Senior Team Manager Opportunity

We are seeking a dynamic and experienced senior team manager to oversee our international voice processes. The role requires end-to-end ownership of team performance, customer experience, and process excellence across key operational metrics.

Key Responsibilities

  • Drive customer satisfaction (CSAT) improvement while minimizing first contact resolution (FCR) through coaching and effective issue resolution.
  • Ensure adherence to service level agreements (SLA), average handle time (AHT), FCR, and other contractual metrics.
  • Manage team attrition and shrinkage through proactive engagement and workforce planning.
  • Conduct regular coaching, feedback sessions, and audits to enhance performance quality.
  • Monitor and track key performance indicators (KPIs)/key result areas (KRAs) performance; publish reports and highlight gaps with action plans.
  • Handle conflict resolution within the team and act as the first point of escalation for customer issues.
  • Conduct performance reviews, floor support, and motivational sessions to maintain a high-performance culture.
  • Collaborate with quality and training teams to close knowledge/skill gaps.

Requirements

  • 1–4 years of experience as a team leader in international business process outsourcing (BPO) voice process.
  • Strong track record in people management, performance coaching, and conflict handling.
  • Excellent knowledge of operational metrics (AHT, SLA, FCR, CSAT/DSAT, shrinkage, attrition, audits, KPIs & KRAs).
  • Excellent communication, analytical, and problem-solving skills.
  • Willingness to work in a 24×7 environment (rotational shifts).

The Ideal Candidate

We are looking for a highly motivated and results-driven individual who can contribute to the success of our team. If you have a passion for leading high-performing teams and driving exceptional customer experiences, we encourage you to apply.

  • Regional Product Manager

    6 days ago

    GTB Nager, India Team Computers Full time

    Position: Regional Product Manager - Nutanix Location: Delhi and Bangalore Industry: IT Services Experience Required: 7 to 10 yr No. of opening: 2 We have an Opening for Regional Product Manager - Nutanix Job Description: •(KRA/KPI's) for Regional Product Manager - Nutanix, VMWare, Virtualization, Brodcom, netapp  Opportunities and lead generation from...

  • Regional Product Manager

    4 weeks ago

    GTB Nager, India Team Computers Full time

    Position: Regional Product Manager - NutanixLocation: Delhi and BangaloreIndustry: IT ServicesExperience Required: 7 to 10 yrNo. of opening: 2We have an Opening for Regional Product Manager - NutanixJob Description:•(KRA/KPI's) for Regional Product Manager - Nutanix, VMWare, Virtualization, Brodcom, netapp Opportunities and lead generation from...

  • Senior Manager

    6 days ago

    GTB Nager, India NxtWave Full time

    Job Summary:We are seeking a dynamic and experienced Senior Manager to spearhead our B2B partnerships. The ideal candidate will have a strong background in business development within the EdTech or startup ecosystem and be an alumnus of premier institutions like IITs, IIMs, or BITS. You will be responsible for identifying, negotiating, and managing strategic...

  • Senior Manager

    6 days ago

    GTB Nager, India NxtWave Full time

    Job Summary: We are seeking a dynamic and experienced Senior Manager to spearhead our B2B partnerships. The ideal candidate will have a strong background in business development within the EdTech or startup ecosystem and be an alumnus of premier institutions like IITs, IIMs, or BITS. You will be responsible for identifying, negotiating, and managing...

  • Senior accounts manager

    3 days ago

    GTB Nager, India HI LIFE Full time

    We're Hiring: Senior Accountant (CA) – Hi Life Wellness Hi Life Wellness, a premium wellness & personal care brand, is looking for a Senior Accountant with strong financial leadership skills and deep expertise in compliance and reporting. Role: Senior Accountant Education: Chartered Accountant (CA) – mandatory Experience: Minimum 10 years Location:...

  • Senior Operations Manager

    2 days ago

    GTB Nager, India beBeeOperations Full time ₹ 22,00,000 - ₹ 35,00,000

    Job Title:Senior Operations Manager">This role involves working with management to develop and implement operational strategies that drive efficiency, scalability, and innovation. The incumbent will be responsible for leading special projects, conducting business process reviews, and gathering market intelligence.">Key Responsibilities:">Develop and...

  • Senior Client Management Professional

    3 days ago

    GTB Nager, India beBeeClient Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title: Senior Client Management ProfessionalThis role involves developing and maintaining strong client relationships by understanding their business needs and goals.The ideal candidate will oversee event planning, execution, and quality delivery to meet client expectations. They will also prepare and present comprehensive reports to clients highlighting...

  • Senior Business Innovator

    2 days ago

    GTB Nager, India beBeeInnovation Full time ₹ 30,00,000 - ₹ 40,00,000

    Drive Business Growth as a Senior LeaderWe are seeking an accomplished senior leader to drive business growth and innovation.Key Responsibilities:Lead high-performing teams to achieve ambitious goals.Develop and implement strategic plans to drive growth and success.Collaborate with cross-functional teams to deliver exceptional customer...

  • Senior Marketing Manager

    7 hours ago

    GTB Nager, India beBeeMarketing Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title:Drive Business Growth as a Senior Marketing LeaderAbout the Role:This is an exceptional opportunity for a seasoned marketing professional to lead and develop cross-functional teams, drive user acquisition, and foster long-term merchant relationships.Main Responsibilities:

  • Team Lead

    6 days ago

    GTB Nager, India Navi Full time

    Location: Delhi About the Team The Process Excellence team at Navi is focused on maintaining and elevating the quality of customer interactions. As the quality audit function, the team conducts regular audits of agent communications—across calls, chats, and other channels—to ensure accuracy, consistency, and compliance. The team also ensures compliance...