Senior Director People Operations

23 hours ago

Mangalore, Karnataka, India beBeeHumanResource Full time ₹ 1,80,00,000 - ₹ 2,00,00,000
">Job Title: Human Resource Business Partner

We are seeking an experienced and results-driven Human Resource Business Partner to join our team. As a key member of our organization, you will play a critical role in driving business growth through strategic HR initiatives and building strong relationships with senior operations leaders.

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  • The ideal candidate will have 12+ years of relevant HRBP experience in third-party business process services companies and a proven track record of success in leading teams in fast-paced, customer-centric environments.
  • Ambitious and proactive professionals who can identify and independently solve complex problems using industry best practices will excel in this role.
  • An MBA/PG degree is highly preferred, but not required.
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About the Role:
  • This is a Critical Leadership Position.
  • You will lead a large, complex site/location as the Group Leader-Human Resources leader.
  • As a key member of the leadership team, you will drive culture change for the location, aligning to the Concentrix cultural values.

Please read below for more details about the role, responsibilities, qualifications, profile and experience:


Responsibilities:
  • The incumbent will bring extraordinary focus and expertise in scaling a dynamic operation and organization focused on customer-centricity, team growth, and well-being, as well as operational rigor.
  • Provide vision, leadership, planning, and guidance for the development, implementation, and management of an effective employee lifecycle.
  • Foster and maintain positive relationships with Customer base, serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes.
  • Drive the continuing development of the team and the integration of HR functions.
  • Work closely with the leadership team in the development and implementation of both short and long-term human resources strategies designed to drive business growth and overall employee engagement.
  • Implement the company's employee engagement programs and employee engagement survey process.
  • In collaboration with HR Centers of Excellence (CoE), manage employee compensation, benefits, and reward programs to ensure consistency.
  • Act as a mentor, coach, thought leader, and functional expert to senior management.
  • Implement consistent strategy for HR management and development and selection of policy/practices, performance management, and compensation, goal setting, diversity and inclusion, and employee relations.
  • Manage and develop direct reporting staff.

Profile & Experience:

Required skills and qualifications include ITES/BPO industry experience, 12+ years of relevant HRBP experience in third-party business process services companies, experience leading teams in fast-moving, customer-centric, hands-on environments, proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices, must be well-versed with HR generalist responsibilities, and MBA/PG degree (preferred).

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