Reliable Systems Engineer

3 days ago

Bikaner, Rajasthan, India beBeeRecovery Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

About our organization

We are a leader in safety, innovation, reliability, and customer experience. Our global presence has contributed to our decade-long leadership in operational excellence while maintaining our reputation for award-winning customer service. We strive to foster understanding across a diverse world and serve as a force for social good.

The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across our organization and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Key Responsibilities:
  • Manage incident response processes effectively.
  • Build a reliable application suite to meet development and maintenance requirements of systems/platforms.
  • Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming.
  • Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning.
  • Continuously improve and implement automation of applications tasks.
  • Provide technical support for systems/platforms according to application SLA's.
  • Design and develop resiliency in the application code, troubleshoot incidents, engage with squads to address failure patterns, and participate in incident management.
  • Develop strong troubleshooting ability.
  • Lead calls or contribute logically.
  • Foster a proactive approach to resolving issues before they become incidents.
  • Identify and articulate severity of impacts using provided monitoring tools and escalate as needed.
  • Understand architecture and design of applications and identify or narrow focus for an incident based on symptoms.
  • Perform root cause analysis to quickly recover from service interruptions and prevent recurring problems.
  • Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved.
  • Identify gaps in monitoring or documentation and reach out to appropriate teams to fill those gaps.
  • Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
  • Design and document enterprise standards and procedures.

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