Senior System Administrator Fintech
1 week ago
NETWORK PEOPLE SERVICES TECHNOLOGIES LIMITED is a leading fintech company that bridges the banking and fintech worlds through its product suite of technology and payments. With over 10 years of experience, we provide software and digital payment solutions to the BFSI industry as a Technology Service Provider.
We function as both a Technology Service Provider (TSP) and a Third-Party Aggregator Provider (TPAP), catering to stakeholders across the financial value chain, including banks, merchant aggregators, merchants, and consumers.
We have a marquee clientele with 10 banks and 30+ PAPG and Merchants. Our mission is to leverage technology to make lives simpler and more efficient, with the goal of building financially inclusive societies.
Role DescriptionThis is an exciting opportunity to join our team as a Technical Lead IT Support Specialist. In this role, you will be instrumental in managing, troubleshooting, resolving production, deployment, and system-related issues to ensure smooth operations across our fintech platforms.
You will be responsible for supporting critical applications such as MBS, IMPS, and the UPI switch, collaborating with cross-functional teams, and providing technical expertise to maintain and enhance the overall system infrastructure stability and smooth functioning.
Key Responsibilities:
- Manage and resolve production issues reported by banks and other key stakeholders.
- Perform log analysis, identify and troubleshoot bugs, and escalate unresolved issues to the offshore team as required.
- Respond promptly to customer complaints, ensuring efficient resolution.
- Support merchant operations by providing data analysis, resolving queries, and assisting with reconciliation efforts.
- Coordinate system integrations and environment mapping across various departments and clients.
- Resolve development-related issues, focusing on quick fixes and stability at the property level.
- Provide post-go-live and UAT support to ensure smooth transitions.
- Collaborate with cross-functional teams to gather requirements, manage development needs, and oversee project sign-offs.
- Adapt to evolving responsibilities based on business requirements, with a primary focus on system and project-related support.
- Manage and maintain roster for L1 & L2 support engineers.
The ideal candidate will have a Bachelor's degree in any field and 8-12 years of experience in IT/Software/BFSI/Banking/Fintech industry. They should possess strong technical skills, including experience in IT applications, infrastructure, and network support, with hands-on involvement in customization, implementation, and configuration.
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