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10 hours ago
The successful candidate will be a seasoned professional with expertise in driving process excellence, leveraging Lean and Six Sigma methodologies to achieve operational efficiency.
Responsibilities:- Continuous Improvement: Apply transformation principles to eliminate waste and optimize end-to-end processes.
- Project Management: Prioritize and execute high-impact projects, ensuring timely delivery of defined benefits.
- Change Management: Build relationships across functions and drive change initiatives to embed a culture of continuous improvement.
- Performance Measurement: Define and monitor Key Performance Indicators (KPIs) to measure process efficiency.
- Education: Bachelor's Degree required; MBA preferred.
- Certification: Certified Six Sigma Black Belt mandatory, Green Belt acceptable with significant Black Belt project experience.
- Experience: Minimum 8 years' experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US/UK Insurance operations.
Bonus Points: A proven track record in successfully delivering process transformations will be highly valued.
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