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User Retention Specialist
2 weeks ago
Key Responsibilities
User Retention Specialist: Churn Prevention & Reactivation Strategy
We're seeking a highly skilled user retention specialist to lead our efforts in preventing user churn and reactivating lapsed users.
This is a hands-on role for an experienced problem-solver who excels at running experiments, analyzing data, and driving direct impact on user engagement.
- At-Risk User Intervention:
- Collaborate with the data team to leverage predictive models and your own analysis to identify listeners showing signs of disengagement or high risk of churning.
- Drive Qualitative Insights:
- Delve beyond data-driven insights to champion qualitative research that informs effective churn prevention strategies.
- Strategic Planning & Execution:
- Develop and implement comprehensive reactivation strategies that address key pain points and drive user growth.
Skill Requirements:
To succeed in this role, you'll need:
- Expertise in data analysis and interpretation.
- Strong problem-solving skills with ability to think creatively.
- Familiarity with A/B testing and experimentation methodologies.
- Excellent communication and stakeholder management skills.
- Ability to work collaboratively across functions.
Benefits & Opportunities:
This role offers:
- A dynamic work environment with opportunities for professional growth.
- Autonomy to design and execute innovative solutions.
- Chance to make a meaningful impact on user experience.
About the Role:
This is a unique opportunity to join our team as a User Retention Specialist. We're looking for someone who shares our passion for user-centric approach and can bring fresh perspectives to drive business results.
