
Executive Manager
2 days ago
Quality Assurance Professional
We are seeking a highly skilled and detail-oriented Quality Assurance Professional to join our team. As a Quality Team Lead, you will play a crucial role in ensuring the highest quality standards are met across all mortgage-related processes.
- Supervise a team of quality analysts to ensure high-quality delivery standards.
- Oversee end-to-end quality audits for loan origination, processing, underwriting, servicing, or foreclosure.
- Analyze quality trends and collaborate with operations/training teams for performance improvement plans.
- Bachelor's degree in any discipline.
- Minimum 4-6 years of experience in BPO, with at least 2 years in a quality lead/supervisory role.
- Mortgage process experience is preferred (loan origination, servicing, etc.).
- Strong understanding of quality tools and methodologies (e.g., Six Sigma, RCA, CAPA).
- Proficient in MS Excel, PowerPoint, and reporting tools.
- Excellent communication, coaching, and stakeholder management skills.
- Team Supervision: Supervise a team of quality analysts to ensure high-quality delivery standards.
- Quality Audits: Oversee end-to-end quality audits for loan origination, processing, underwriting, servicing, or foreclosure.
- Performance Improvement: Analyze quality trends and collaborate with operations/training teams for performance improvement plans.
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