Executive Manager

2 days ago


Amrāvati, Maharashtra, India beBeeMortgage Full time ₹ 15,00,000 - ₹ 21,00,000

Quality Assurance Professional

We are seeking a highly skilled and detail-oriented Quality Assurance Professional to join our team. As a Quality Team Lead, you will play a crucial role in ensuring the highest quality standards are met across all mortgage-related processes.

  • Supervise a team of quality analysts to ensure high-quality delivery standards.
  • Oversee end-to-end quality audits for loan origination, processing, underwriting, servicing, or foreclosure.
  • Analyze quality trends and collaborate with operations/training teams for performance improvement plans.
Required Skills & Qualifications:
  • Bachelor's degree in any discipline.
  • Minimum 4-6 years of experience in BPO, with at least 2 years in a quality lead/supervisory role.
  • Mortgage process experience is preferred (loan origination, servicing, etc.).
  • Strong understanding of quality tools and methodologies (e.g., Six Sigma, RCA, CAPA).
  • Proficient in MS Excel, PowerPoint, and reporting tools.
  • Excellent communication, coaching, and stakeholder management skills.
Key Responsibilities:
  1. Team Supervision: Supervise a team of quality analysts to ensure high-quality delivery standards.
  2. Quality Audits: Oversee end-to-end quality audits for loan origination, processing, underwriting, servicing, or foreclosure.
  3. Performance Improvement: Analyze quality trends and collaborate with operations/training teams for performance improvement plans.


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