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Customer Service Professional
2 weeks ago
Job Title: Customer Support Associate
This is a pivotal role that will be the voice of our brand for customers. If you're an individual with excellent communication skills and the ability to handle complex situations, this might be the perfect opportunity for you.
- About Us:
- We're a fast-growing silver jewelry brand that offers Italian-inspired designs with premium craftsmanship.
- Responsibilities:
- Confirm addresses for orders through phone calls.
- Manage customer interactions across various channels.
- Process returns and exchanges efficiently.
- Collect customer feedback to enhance products and services.
- Maintain accurate records of interactions.
- Collaborate with operational teams to ensure smooth order fulfillment.
- Identify patterns in customer queries and suggest improvements.
Requirements:
- 1-2 years of experience in customer support (D2C/e-commerce preferred).
- Excellent English and Hindi language skills.
- Strong problem-solving skills and ability to remain calm under pressure.
- Highly active, energetic, and empathetic with a customer-centric attitude.
- Comfortable with phone support, email, and CRM tools.
- Will work on-site at our office.
What We Offer:
- A supportive team environment.
- Ongoing training and development opportunities.
- The chance to grow professionally and personally.
