Customer Service Professional

3 days ago


Anantapur, Andhra Pradesh, India beBeeSupport Full time ₹ 7,20,000

Customer Service Representative

We are seeking a skilled Customer Service Representative to manage customer complaints and ensure timely resolution.

You will work closely with our partners to resolve customer issues and improve overall customer satisfaction.

About The Role

This is an exciting opportunity for someone who wants to make a significant impact in a fast-paced environment.

Your Responsibilities

  1. Resolve escalated customer queries/complaints
  2. Liaise with garage partners to agree on a solution and monitor complaint progress
  3. Aim to resolve complaints quickly while meeting service level agreements
  4. Monitor trends in complaints and suggest improvements to reduce repeated issues
  5. Handle general customer queries as needed
  6. Manage active and closed complaints
  7. Track and report complaint trends
  8. Create action plans to reduce complaints
  9. Report garage and driver escalations

Requirements

  • 3+ years of experience in handling customer complaints
  • Minimum 2 years of experience working in a fast-paced environment
  • Fluent written and spoken English
  • Excellent time-management skills and ability to manage workload
  • Proactive in dealing with complaints and excellent organisational skills

Work Schedule:

  • Monday to Friday
  • 08:00 am - 17:00 pm GMT


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