Field Operations Specialist

2 days ago

Belgaum, Karnataka, India beBeeOperations Full time ₹ 6,00,000 - ₹ 10,00,000
Job Title: Field Operations Specialist

About our organization:

We are a 190-year-old commercial property insurance company focused on science and risk engineering.

Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience and ensure business continuity.

Our office is a strategic location for driving global operational efficiency, allowing us to leverage the country's talented workforce and advance our capabilities to serve clients better.

Role Overview:

This role requires supervision and mentoring. The main responsibility is to maximize field consultant time with clients while developing trusting relationships with assigned field staff and operations management.

The incumbent will manage order timeliness, coordinate production schedules for assigned field staff, and provide exceptional internal and external customer service. This includes organizing and populating schedules for internal customers through defined methods and coordination with external customers.

Takes complete ownership of the scheduling process, interacting with clients and brokers daily to meet Service Level Objectives and provide high levels of client satisfaction.

Key Responsibilities:
  • Organize and schedule assigned field engineering or jurisdictional visits by overseeing workload and calendars, communicating with clients, and coordinating visit times.
  • Establish working partnerships with external clients and internal teams.
Requirements:
  • 6 months to 1 year of experience required to perform essential job functions.
  • Customer service and work scheduling experience.
  • Proficiency in Microsoft Office applications, specifically Excel and Outlook, with the ability to learn new systems.
  • Good communication skills, both oral and written.
  • Team-player with the ability to work independently.
  • Problem-solving abilities and attention to detail.
  • Ability to plan, organize, and prioritize work.
  • Time management, flexibility/adaptability to change, and the ability to work well under pressure.
  • Ability to multi-task.
  • Bilingual skills are a plus.
  • Customer service oriented.

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