Customer Insights Program Specialist

1 week ago


Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

Role Summary

We are seeking a highly motivated and analytical individual to join our Customer NPS team in Bangalore.

About the Role

As a Program Associate, you will be responsible for managing end-to-end operations of the NPS program, preparing and maintaining results via advanced dashboards, and coordinating with stakeholders for a smooth workflow.

Key Responsibilities

  • Manage end-to-end operations of the NPS program and stakeholders.
  • Prepare and maintain results via advanced dashboards or Tableau for leadership.
  • Coordinate with stakeholders for smooth workflow.
  • Apply best practices and focus on areas of improvement and automation of manual processes.
  • Work effectively and independently in a fast-paced environment with tight deadlines.

Requirements

  • Bachelor's degree in Computer Science, Engineering, Operations Research, Math, or related discipline.
  • Proficiency in Excel and basic knowledge of SQL preferred.
  • Strong analytical skills with ability to start from ambiguous problem statements and derive meaningful insights.
  • Communication skills with ability to communicate efficiently in English.


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