Customer Insights Program Specialist
1 week ago
Role Summary
We are seeking a highly motivated and analytical individual to join our Customer NPS team in Bangalore.
About the Role
As a Program Associate, you will be responsible for managing end-to-end operations of the NPS program, preparing and maintaining results via advanced dashboards, and coordinating with stakeholders for a smooth workflow.
Key Responsibilities
- Manage end-to-end operations of the NPS program and stakeholders.
- Prepare and maintain results via advanced dashboards or Tableau for leadership.
- Coordinate with stakeholders for smooth workflow.
- Apply best practices and focus on areas of improvement and automation of manual processes.
- Work effectively and independently in a fast-paced environment with tight deadlines.
Requirements
- Bachelor's degree in Computer Science, Engineering, Operations Research, Math, or related discipline.
- Proficiency in Excel and basic knowledge of SQL preferred.
- Strong analytical skills with ability to start from ambiguous problem statements and derive meaningful insights.
- Communication skills with ability to communicate efficiently in English.
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