Chief Experience Architect
1 day ago
About Experience Designers at Mahindra Holidays & Resorts India Ltd., part of the Mahindra Group, you will be a leader in family holidays through vacation ownership. With resorts across India and Europe (via Holiday Club Resorts Oy), we're expanding rapidly—adding 15 new destinations and targeting a milestone by year FY30.
Job Purpose As an Experience Designer, you will lead the design, innovation, and quality assurance of resort experiences across the network. You will drive continuous improvement, mentor colleagues, and deliver scalable yet culturally distinctive experiences that elevate guest delight and brand equity.
Key Responsibilities
- Innovation & Strategy:
- Drive experience innovation using data and trends
- Benchmark global hospitality offerings
- Design scalable Standard, Local, and Signature Experiences
- Collaborate with digital teams to embed tech into guest journeys
Team Leadership
- Mentor colleagues across clusters
- Resolve escalations and ensure cross-cluster consistency
Quality Assurance
- Lead audits and set benchmarks for safety and service
- Act on guest feedback and NPS insights
What We're Looking For
- Proven experience in multi-property experience design
- Strong business acumen and creative vision
- High cultural sensitivity and operational discipline
- Excellent communication and decision-making skills
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