Auditing and Quality Expert
5 days ago
Job Overview:
TLC DigiTech Pvt. Ltd. is seeking an experienced Auditing and Quality Expert to join our team. As a key member of our organization, you will play a crucial role in ensuring the effective implementation of Brand's Scripts across the floor.
Key Responsibilities:
- Ensuring that all Brand's Scripts are implemented and followed across the floor.
- Sharing consolidated agent feedback based on audits/observation on the usage of Brand's Scripts.
- Conducting trainings in soft skills with a focus on English Grammar and spoken English.
- Preparing monthly training calendars and setting up calibrations and publishing variance report.
- Evaluating & sharing feedback on brand line effectiveness for the program.
- Conducting Soft Skills training.
Requirements:
- 3-4 years of experience in Call Center background on auditing/analysis/feedback/quality scores and soft skills training and Quality Audits.
- Experience in running few improvement projects in the past around key improvement areas of the contact centre.
- Presentable with excellent communication skills.
- Experience in soft skills training will be an additional advantage.
- Knowledge of QC Tools and identifying trends from audits, publishing data and findings, RCA (Root Cause Analysis), setting up calibrations and publishing variance report, coaching and mentoring agents etc.
- Bachelor's degree in any field or equivalent experience.
Salary: ₹18,00,000 - ₹25,00,000 per annum
Location: Gurgaon, India
-
Audit Leadership Expert
3 weeks ago
Delhi, Delhi, India CNK RK & Co Full timeJob Title: Audit Leadership ExpertEstimated Salary: ₹45 Lakhs - ₹60 Lakhs per annumAbout UsCNK RK & Co is a leading audit firm that offers a wide range of services to its clients. With a team of experienced professionals, we strive to deliver high-quality audits that meet the needs of our clients.Job DescriptionWe are seeking an experienced Statutory...
-
Audit Compliance Expert
5 days ago
Delhi, Delhi, India Staffing Solutions Full timeJob Title:Audit Compliance ExpertAbout the Role:We are seeking an experienced Audit Compliance Expert to join our team at Staffing Solutions. The ideal candidate will have a strong background in internal auditing and be able to conduct thorough evaluations of financial, operational, and compliance controls.
-
Quality Assurance Expert
13 hours ago
Delhi, Delhi, India TLC DigiTech Pvt. Ltd. Full timeTLC DigiTech Pvt. Ltd. is seeking a Quality Assurance Expert to ensure the implementation and adherence of Brand Scripts across the floor. Key responsibilities include sharing consolidated agent feedback based on audits/observations, conducting soft skills training, and assessing training effectiveness. The ideal candidate will have 3-4 years of experience...
-
Audit and Compliance Expert
3 days ago
Delhi, Delhi, India Staffing Solutions Full timeAbout the Job:Staffing Solutions is hiring an Audit and Compliance Expert to join our team. As an Internal Auditor, you will be responsible for assessing the effectiveness of our internal controls and ensuring compliance with regulatory standards.Key Responsibilities:Conduct regular audits to evaluate the accuracy and completeness of our financial data,...
-
Internal Audit Expert
1 week ago
Delhi, Delhi, India AKM Global Full timeJob Opportunity at AKM GlobalWe are seeking a highly skilled Internal Audit Expert to join our team. In this role, you will be responsible for conducting audits and providing recommendations for improvement. Your primary focus will be on ensuring the effectiveness of internal controls, financial processes, and regulatory compliance.The ideal candidate will...
-
Manufacturing Quality Expert
1 week ago
Delhi, Delhi, India ReNew Full timeReNew is seeking a skilled Manufacturing Quality Expert to join our team in ensuring the highest standards of quality in module production. With a strong background in quality management and a passion for delivering exceptional results, you will play a critical role in driving quality excellence across our manufacturing operations.About the RoleThis exciting...
-
Quality Assurance Engineer
1 week ago
Delhi, Delhi, India PTC Industries Limited Full time**Job Title:** Quality Assurance Engineer - Precision Castings ExpertAbout the Role:We are seeking an experienced Quality Assurance Engineer to join our team at PTC Industries Limited. As a Quality Assurance Engineer, you will play a crucial role in ensuring the highest standards of product quality and customer satisfaction.Key Responsibilities:Analyze...
-
Financial Audit Director
1 week ago
Delhi, Delhi, India SENTIENT - An Ascend Company Full timeJoin SENTIENT - An Ascend Company as a Financial Audit Director and take on a leadership role in our US Affordable Housing Audit Team. As a seasoned audit professional, you will be responsible for leading a team of Seniors, Senior Associates, and Associates to deliver high-quality audits.About the RoleWe are seeking a highly experienced Financial Audit...
-
Delhi, Delhi, India Calx and Cor Pvt Ltd Full timeCompany OverviewCalx and Cor Pvt Ltd is a leading management consulting firm in the NCR region, specializing in providing expert services to various industries. Our company prides itself on its commitment to delivering high-quality solutions that cater to our clients' unique needs. About the RoleWe are currently seeking an experienced Associate Director...
-
Delhi, Delhi, India ANDRITZ Full timeJob Description:ANDRITZ is a leading innovator in future engineering technologies, delivering successful solutions to customers globally. As an Internal Audit Expert, you will play a crucial role in ensuring the success of our clients in key industries.Key Responsibilities:Assist in developing an annual risk-based Internal Audit Plan.Implement approved plans...
-
Quality Assurance Expert
3 weeks ago
Delhi, Delhi, India HCLTech Full timeJob DescriptionWe are seeking a highly skilled Quality Assurance Expert to join our team at HCLTech. As a Quality Assurance Expert, you will be responsible for ensuring the highest quality standards in our Order to Cash process.Responsibilities:Perform transaction monitoring of select processes and record and consolidate QC scores on a timely basis.Identify...
-
Education Specialist
2 weeks ago
Delhi, Delhi, India Seth M. R. Jaipuria Schools Full timeAre you passionate about education and quality assurance? Do you have a strong understanding of academic audit frameworks and instructional design?About the RoleWe are seeking an experienced Education Specialist - Academic Audit and Quality Assurance to join our team at Seth M. R. Jaipuria Schools. In this role, you will be responsible for working closely...
-
Senior Audit Lead
2 weeks ago
Delhi, Delhi, India SENTIENT - An Ascend Company Full timeAbout the RoleWe are seeking an experienced Senior Audit Lead to join our team at SENTIENT - An Ascend Company. This is a full-time opportunity in Hyderabad, with a competitive salary range of $80,000 - $120,000 per year.Key ResponsibilitiesManage a portfolio of clients, leading a team of Seniors, Senior Associates, and Associates.Ensure timely and...
-
US Audit Associate
2 weeks ago
Delhi, Delhi, India Withum Full timeCompany OverviewWe are Withum, a forward-thinking advisory and accounting firm that empowers clients with innovative tools and solutions. Our team is passionate about delivering exceptional service and helping clients thrive in today's business landscape.Job DescriptionThis role involves working alongside our integrated team of US and India-based accounting...
-
Financial Audit Leader
3 weeks ago
Delhi, Delhi, India Calx and Cor Pvt Ltd Full timeCalx and Cor Pvt Ltd is seeking a Financial Audit Leader for its Hyderabad location. Estimated salary for this role is ₹2,500,000 - ₹3,500,000 per annum.Job OverviewWe are a leading Management consulting firm, and as a Financial Audit Leader, you will be responsible for conducting process audits, operational audits, and financial audits to ensure the...
-
Audit Director
2 weeks ago
Delhi, Delhi, India CNK RK & Co Full timeExperienced Audit Professionals are sought after by CNK Delhi to lead our Statutory Audit Practice. As a Senior Audit Manager, you will be responsible for overseeing the audit process, managing teams, and ensuring timely completion of audits.About CNK RK & CoCNK RK & Co is a leading accounting firm dedicated to providing high-quality audit services. Our team...
-
Delhi, Delhi, India CA Firm Full timeAbout UsCA Firm is a leading professional service company based out of major Indian cities, offering business, transaction and tax advisory services to domestic and international companies.We specialize in providing sound accounting services to companies expanding overseas or conducting business in India. Our main service offerings include:ValuationMergers &...
-
Audit Lead
4 weeks ago
Delhi, Delhi, India Ekaivaa Careers Full timeJob Title: Audit Lead - US AuditAbout Ekaivaa CareersEkaivaa Careers is a leading provider of audit services, committed to delivering exceptional quality and expertise to our clients. Our team of experienced auditors works closely with clients to understand their business operations, processes, and financial reporting environment.Estimated Salary: $90,000 -...
-
Delhi, Delhi, India Cheers Interactive Full timeJob OverviewAt Cheers Interactive, we are seeking a highly skilled Software Quality Assurance (SQA) expert to join our team. As an SQA specialist, you will play a critical role in ensuring the quality of our large scale enterprise systems. **About the Role**We are looking for a talented individual with a strong background in software quality assurance,...
-
Senior Remediation Professional
2 weeks ago
Delhi, Delhi, India SUN PHARMA Full timeJob Title: Senior Remediation Professional - Quality Assurance ExpertAbout Us:Sun Pharma is a leading global pharmaceutical company dedicated to improving health and well-being. Our mission is to provide high-quality medicines that make a meaningful difference in people's lives.Salary: ₹25-35 lakhs per annum (depending on experience)Job Description:We are...