Quality Assurance Expert

1 day ago


Delhi, Delhi, India TLC DigiTech Pvt. Ltd. Full time
TLC DigiTech Pvt. Ltd. is seeking a Quality Assurance Expert to ensure the implementation and adherence of Brand Scripts across the floor. Key responsibilities include sharing consolidated agent feedback based on audits/observations, conducting soft skills training, and assessing training effectiveness. The ideal candidate will have 3-4 years of experience in Call Center background with expertise in auditing, analysis, feedback, quality scores, and soft skills training. They should also have run improvement projects around key contact centre areas and possess excellent communication skills. Additional desired skills include experience in soft skills training and knowledge of QC Tools. Salary range: ₹850,000 - ₹1,250,000 per year.

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