
Care Experience Partner
2 days ago
Job Title: Care Experience Partner
Job DescriptionGreetings from Taskus. We are here to discuss the opportunity for a customer care role.
Key Responsibilities:
- Customer Support: Deliver top-notch support via chat, voice calls, and documentation verification.
- KPIs & KRAs: Be well-versed in all performance metrics and targets.
- Flexibility: Adapt to varying shift timings and working days.
- WFO Expertise: Demonstrate comfort with Workforce Optimization processes.
We seek candidates with:
- Minimum 12 months of experience in customer-facing roles.
- Strong understanding of KPIs and KRAs.
- Flexibility to work diverse shifts and days.
- Proficiency in WFO tools.
This role offers the chance to grow your career in customer care and develop expertise in process optimization.
Join our team and contribute to delivering exceptional customer experiences.
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2 weeks ago
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1 week ago
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