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Help Desk Expertise Wanted

2 weeks ago

Thiruvananthapuram, Kerala, India beBeeTechnical Full time ₹ 4,80,000 - ₹ 7,20,000
Job Description">

Role Overview

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We are seeking a highly skilled Technical Support Specialist to join our team. As the primary point of contact for our global user base, you will be responsible for providing exceptional support via live chat and email.

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Our ideal candidate is a quick-thinking, empathetic, and skilled communicator who is passionate about delivering excellent customer service. If you have prior experience handling multiple customer chats simultaneously and are comfortable navigating feature-rich tools, we want to hear from you.

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Key Responsibilities

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  • ">
  • Respond to customer queries primarily via live chat and email.">
  • Guide users through platform features, onboarding, and usage best practices.">
  • Maintain a knowledge base and ensure help content is up-to-date.">
  • Independently troubleshoot product issues using internal tools, help resources, and platform knowledge.">
  • Track recurring issues and contribute to support process improvements.">
  • Ensure fast, clear, and empathetic communication with a global audience.">
  • Handle concurrent chats/emails accurately.">
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Requirements

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  • ">
  • Graduate with 2+ years of experience in live chat and email support roles (must-have).">
  • Self-starter who can learn product knowledge and workflows independently (must-have).">
  • Proven ability to manage multiple chat threads simultaneously with high accuracy.">
  • Excellent written English and strong professional communication skills.">
  • Prior experience supporting a SaaS product or FinTech platform is highly preferred.">
  • Ability to confidently navigate and understand a complex, feature-rich platform.">
  • Familiarity with or interest in stock markets/trading is a strong plus.">
  • Basic Excel proficiency and comfort with structured data formats.">
  • Willingness to work night shifts aligned with US hours.">
">Benefits">
  • ">
  • Competitive pay with performance-based growth opportunities.">
  • Clear upward mobility into senior support, product, technical, or operations roles.">
  • Opportunity to collaborate with a focused, friendly, and fast-moving team.">
  • Chance to learn the ins and outs of FinTech, trading analytics, and customer ops.">
">About Us">

We are a leading FinTech company offering a suite of powerful SaaS solutions. Our flagship is a B2C trading journal platform used by over 100,000 traders globally.

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Our mission is to empower traders with the insights they need to make better decisions in fast-moving financial markets.