Restaurant Growth Strategist

2 days ago

Anand, Gujarat, India beBeeCustomer Full time US$ 90,000 - US$ 1,10,000

Transforming Restaurants with Digital Solutions

UrbanPiper is a leading B2B SaaS platform driving restaurant growth through automation and online presence management. Our innovative solutions empower restaurants to thrive in today's competitive landscape.

  • As an Associate in Customer Success, you will collaborate with cross-functional teams to deliver exceptional customer experiences. You will be responsible for understanding customer needs, resolving complex issues, and ensuring seamless interactions between customers and our platform.
Key Responsibilities:

• Understand customer requirements and preferences to deliver tailored solutions
• Collaborate with internal stakeholders to implement effective strategies
• Ensure timely resolution of customer queries and concerns

Required Skills and Qualifications:
  • Proven experience in Customer Success or Relationship Management within the SaaS industry
  • A Bachelor's degree as a minimum educational qualification (Engineering degrees preferred)
  • Excellent communication and interpersonal skills, with proficiency in English (written and spoken)
  • Strong analytical skills and a passion for problem-solving and continuous improvement
  • Proficiency with tools like Google Workspace, Microsoft Office, and other related platforms
  • The ability to quickly learn new products, tools, and technologies, and share that knowledge effectively with customers
Benefits:

• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

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