Senior Technical Consultant, IT Service Management
4 weeks ago
AHEAD is a leading provider of digital transformation solutions, and we're seeking a highly skilled Senior Technical Consultant, ITSM to join our team. As a key member of our IT Service Management team, you will be responsible for designing, developing, and deploying solutions using the ServiceNow platform.
Key Responsibilities:- Participate in project teams to deploy solutions on the ServiceNow platform
- Lead a team of technical delivery resources
- Lead development and testing activities on ServiceNow
- Lead in the architecture and design of complex solutions
- Lead the creation of written deliverables
- Lead client demos and working sessions
- Lead integration design sessions and deployment
- Participate as technical expert in client workshops
- Influence direct team members and external customers regarding policies, best practices, and procedures
- Mentor junior staff and support project leadership
- Obtain and maintain certifications with associated qualifications
- Certification(s) in ServiceNow ITSM, CAD, Service Mapping, and/or Event Management
- Subject matter expert on the ServiceNow platform
- Expert level development skills on the ServiceNow platform
- Mastery in at least one ServiceNow suite
- Strong skills integrating ServiceNow with third-party tools
- Strong knowledge on CSM
- Strong presentation skills
- Strong project and situational awareness
- Strong communication skills
- Strong attention to detail
- Self-starter
- Able to travel of at least 25%
AHEAD is committed to creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We prioritize diversity and inclusion, and we're an equal opportunity employer. We offer a range of benefits, including medical, dental, and vision insurance, 401(k), paid company holidays, paid time off, and paid parental and caregiver leave. We're a company that values growth and development, and we offer opportunities for cross-department training and development, as well as certifications and credentials for continued learning.
At AHEAD, we're passionate about delivering innovative solutions that drive business value. We're a team of experts who are dedicated to helping our clients achieve their goals. If you're a highly skilled and motivated individual who is passionate about IT Service Management and ServiceNow, we'd love to hear from you.
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