Senior Processing Engineer
4 days ago
Job Summary
The Senior Processing Engineer will perform complex analysis and troubleshooting work related to data processing modules, including intake, extraction, and metadata manipulation, and data loading. They will act as a technical escalation point for the processing team.
Key Responsibilities
- Assist with the resolution of software or hardware issues related to supported data processing systems.
- Provide support for escalated service requests, including problem identification and resolution.
- Perform data intake, extraction, and processing activities necessary to prepare data for attorney review.
- Prepare document productions for attorney review.
- Maintain technical documentation necessary to make assigned systems operational and efficient.
- Handle digital evidence in accordance with established procedures.
- Ensure compliance with policies and procedures.
- Assist with training for new or changing data processing systems.
- Answer and handle incoming service requests via email, voicemail, phone, IM, and escalations.
- Conduct quality control evaluations of each process.
- Work effectively as part of a project team.
- Solve basic, moderate, and complex technical issues, such as database import errors and unknown source data formats.
- Provide assistance and guidance to other team members.
- Stand in for the processing team lead when they are out of the office.
- Assist data operations in coordination with development teams on requirements gathering and implementation.
- Design, execute, train, and transition new data operations workflows and methodologies on custom data processing systems.
- Be responsive to and responsible for technical escalations in data operations work.
- Liaise with IT and application support on data operations requirements.
- Approach all workflows in an analytical manner and think ahead of potential errors or issues.
- Conduct technical interviews for prospective new hires.
- Plan, design, and implement Relativity data hosting solutions.
- Utilize Relativity and Nuix software to manage data collection, data processing, and document production activities.
- Design and implement efficient and defensible workflows within Relativity and Nuix, including data culling, search strategies, and document productions.
- Oversee the quality control of eDiscovery deliverables, including data exports, document productions, and privilege logs.
- Manage the day-to-day operations of the data operations function for Relativity.
- Provide guidance and training to team members on the effective use of Relativity, Nuix, and other eDiscovery tools.
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