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Last Mile Service Delivery Manager

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Mount Abu, Rajasthan, India beBeeOperations Full time ₹ 40,00,000

Talasha seeks a seasoned City Operations Head to lead last mile operations for its consumer tech company. This role oversees end-to-end delivery of services, ensuring customer satisfaction and efficiency.

Key Responsibilities
  • Lead city wide operations to deliver timely service to customers.
  • Manage ground staff & last mile operations, including deployment, training, uptime, servicing, and utilization.
  • Analyze processes & procedures to identify improvements for customer satisfaction metrics, cost reduction, and service efficiency.
  • Design an optimized instant-delivery network to reduce delivery timelines & increase efficiency.
  • Create scalable processes that expand value proposition and can be replicated in top cities nationwide.
  • Develop Performance monitoring metrics by tracking KPIs like on-time delivery, service breaches, lost orders, cost per service, etc.
  • Build & lead teams of hub executives and recruiters.
  • Drive service staff acquisition through on-ground marketing.
  • Collaborate with cross-functional teams to drive innovation & continuous improvements in technology & algorithms used daily.

Required Skills & Qualifications:

  • 10-14 years driving business & last mile operations experience.
  • Experience handling operations P&L, large grey collar teams, & complex ground operations.
  • Excellent data & analytical skills to own Performance Metrics.
  • Fluency in English, Hindi, and Marathi languages.