Phone Representative

1 day ago


Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 50,00,000
About the Role

This is a challenging opportunity to work as an AR Caller, responsible for delivering exceptional customer service via phone calls. The role involves resolving customer inquiries, requests, and complaints in a professional and courteous manner.

The ideal candidate will possess strong verbal and written communication skills, with the ability to resolve customer queries at the first point of contact. They should be able to multi-task, prioritize tasks effectively, and work well under pressure.

Responsibilities
  • Assess and resolve customer inquiries, requests, and complaints over the telephone.
  • Utilize sound judgment and make decisions within established procedures for each service request.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key and critical performance targets, ensuring efficiency measures are met in accordance with performance targets and process guidelines.
Requirements
  • Strong verbal and written communication skills.
  • Neutral accent and good adoption to US culture.
  • Ability to resolve customer queries in the first point of contact.
  • Focusing on delivering a positive customer experience.
  • Professional, courteous, friendly, and empathetic demeanor.
  • Active listening skills.
  • Good data entry & typing skills.
  • Ability to multi-task.


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