
Contact Centre Team Lead
2 weeks ago
Job Summary
A high-performing leader is required to manage and oversee a team of bank staff and outsourced professionals. The ideal candidate will have a proven track record of experience in contact centre management, with expertise in inbound and outbound processes.
Key Responsibilities:
- Manage the performance of team members to ensure optimal service delivery
- Develop and implement effective strategies to improve customer satisfaction and loyalty
- Maintain accurate records and reports to monitor team performance
Requirements:
- Minimum 5 years of experience in contact centre management
- In-depth knowledge of banking processes and operations
- Strong leadership and communication skills
- Ability to work under pressure and meet deadlines
Preferred Qualifications:
- Bachelor's degree in a related field
- Postgraduate degree or equivalent experience
Experience Range: 5-10 years
CTC – Competitive Package
Qualifications: Graduate (Any Specialisation), Post Graduate (Any Specialisation)
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