Expert CMDB Data Manager

2 days ago


Mangalore, Karnataka, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 24,00,000
CMDB Technical Analyst

Job Title : CMDB Technical Analyst - ServiceNow CMDB/ITOM Experience (in yrs) : 8-10 years

We are looking for a highly skilled CMDB Technical Analyst to join our team. The ideal candidate will be responsible for administering and executing configuration management changes, ensuring CMDB data integrity & robustness. This role works closely with the IT ServiceNow System Admin and all process owners within IT.

The consultant should possess strong technical expertise in external data source integrations, ITOM discovery, OT Module and along with a solid understanding of SAM Module. Additionally, the consultant will work in an international, distributed and multi-functional team; using an agile mindset and methodology.

Key Responsibilities:

  • Maintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies.
  • Establishing relationships between CIs to accurately reflect dependencies within the IT infrastructure.
  • Performing data cleansing and deduplication activities.
  • Manage the CMDB module, improving data representation accuracy.
  • Develop and track key performance indicators for CMDB health.
  • Configuring and managing data discovery tools to automatically populate the CMDB with information from various IT systems.
  • Integrating CMDB data with other ServiceNow modules like Incident Management, Problem Management, and Change Management.
  • Mapping data from external systems to the CMDB schema.
  • Defining data quality standards and metrics for the CMDB.
  • Establishing data ownership and accountability across different teams.
  • Implementing data validation processes to ensure data integrity.

Requirements:

  • Overall Experience of 8-10 years relevant experience in an IT Industry.
  • 5 years' ServiceNow experience with a focus on IT Service Management (ITSM).
  • 5 years' experience in ServiceNow CMDB, ITOM, SAM (Software Asset Management) & HAM (Hardware Asset Management) Module.
  • Bachelors in Technology | Engineering.
  • Experience with Servicenow CMDB | CSDM , Discovery & Service Mapping.
  • Strong understanding of IT infrastructure and components (servers, networks, applications).
  • Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed.
  • Experience defining, documenting, and implementing CI Data audits.
  • Experience managing CI data in a ServiceNow CMDB.
  • Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity.
  • Collaborating with stakeholders to identify and implement improvements to the CMDB.
  • Experience in Agile Methodology.
  • Excellent communication and collaboration skills.
  • ITIL certified and Strong experience of ITIL processes.
  • Certified ServiceNow Admin (CSA) | CMDB Fundamentals | ITOM Discovery Implementation | CSDM Fundamental.


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