International Voice Professional
2 weeks ago
Job Overview
FLY Consulting Services is seeking a highly skilled International Voice professional to deliver exceptional customer service to our international clients. This is a full-time position based in Hyderabad, Telangana, India, and the ideal candidate should have 1 to 3 years of experience in a similar role.
Key Responsibilities
- Handle international inbound and outbound voice calls regarding customer queries and concerns
- Provide excellent customer service and ensure high customer satisfaction
- Resolve customer complaints and escalate issues when necessary
- Maintain accurate and detailed customer records
- Follow communication scripts and guidelines to ensure consistent and effective communication
- Work collaboratively with team members to achieve team goals and targets
- Stay updated on product knowledge and company policies to provide accurate information to customers
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