Critical Incident Resolution Lead

Incident Management RoleWe are looking for a highly skilled Critical Incident Resolution Expert to join our team. As a Critical Incident Resolution Expert, you will be responsible for resolving complex technical issues and restoring services to our clients.Key Responsibilities:- Resolve critical incidents promptly and efficiently- Communicate effectively...

Work Flexibility Hybrid or OnsiteWho We WantEffective communicators People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders senior management and their teams Collaborative partners People who build and leverage cross-functional relationships to bring together ideas information ...

Job Description Lead and manage the end-to-end response to critical incidents and major incidents. Coordinate between teams to assess the incident s impact, scope, and urgency. Oversee and guide root cause analysis and the development of incident recovery and prevention measures. Ensure timely and accurate escalation of incidents to key...

About the Job:We are currently seeking a Senior Incident Resolution Specialist to join our IT Service Management team. As a key member of our operations team, you will be responsible for leading and coordinating the Major Incident Management process, ensuring swift identification, impact analysis, and resolution of major incidents.Responsibilities:Develop,...

Career Opportunities: Incident Resolution SpecialistJob DescriptionIn this role, you'll be responsible for troubleshooting and resolving technical issues related to application stability and performance. You'll work closely with our delivery teams to ensure that all incidents are thoroughly investigated and resolved in a timely manner.Your primary focus will...

Join Our TeamWe are seeking an experienced Major Incident Manager to join our team. This role involves managing major incidents, using MIM expertise to support high-severity incidents, and owning major incidents to drive efficient resolution.The ideal candidate will have 6 years of experience in a similar position, with a proven track record of managing...

Key ResponsibilitiesAs an Incident Resolution Expert at Zevas Communications, you will be responsible for resolving customer complaints and issues in a timely and effective manner. This includes evaluating and analyzing customer interactions to identify areas for improvement and developing recommendations for process improvements.About Our CultureOur culture...

About Us:Capgemini is a global leader in business and technology transformation, helping organizations navigate the digital age. With a rich history spanning over 55 years, we've established ourselves as a trusted partner for businesses seeking to leverage technology to drive innovation and growth.We're a diverse community of 340,000 talented individuals...

Job OverviewRazorpay is seeking a skilled Problem Manager to join our team. As a Problem Manager, you will play a crucial role in driving quality standards and ensuring timely resolution of incidents.Key ResponsibilitiesConduct thorough reviews of RCAs: Ensure adherence to quality standards by conducting comprehensive reviews of Root Cause Analyses...

Description The desired candidate should be able follow up on all client issues to identify any incidents and follow up with the respective resolution groups and have the issues investigated and fixed immediately. Candidate should be well versed with the RCA (Root Cause Analysis) process and should be comfortable reaching out to different departments to...

About Our TeamOur Service Management team is dedicated to ensuring seamless IT operations and rapid issue resolution. The team manages major incident bridges, facilitating quick resolutions to critical issues and enhancing service delivery. As an Incident Management Specialist, you will play a key role in advancing your career in IT Service Management while...

Job DescriptionDescriptionWe are seeking an experienced Incident Manager to join our team. The ideal candidate will have 2-5 years of experience in incident management, with a proven track record of successfully managing incidents and minimizing impact to business operations.Responsibilities- Lead the incident management process, including identification,...

Description Job Summary We are actively seeking a proactive and skilled Incident and Problem Manager to join our dynamic Global IT Service Management Team. In this critical role, you will be responsible for the full spectrum of tasks, from swiftly detecting and responding to service-impacting events to expertly triaging and driving effective...

Incident Manager -Incident Manager RAN Site Recovery This role is responsible for overall coordination of the incident management process in particular whenever there are major incidents xc2 xb7 Planning and managing support for incident management tools and processes xc2 xb7 Coordinating interfaces between incident management and other service...

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...

InnoWave is seeking a skilled and experienced Senior Incident Manager with 5+ years of experience to join our team on-site in Belgium. The successful candidate will be responsible for leading and managing major IT incidents, focusing on restoring services for both internal and external customers. As a key player in our operations, you will oversee...

Job DescriptionTata Consultancy Services is seeking a skilled Incident Management Specialist to join our team. As an Incident Management Specialist, you will play a critical role in the restoration of Critical/Major incidents within the organization.Key Responsibilities:- Plan, coordinate and control the restoration of Critical/Major incidents- Act as the...

We are looking for a Head of Incident Management to join our team at Granicus. The ideal candidate will have a strong background in incident management, problem management, and change management. They will be responsible for developing and implementing processes to ensure the efficient and effective resolution of technical incidents.Key...

Job Overview:Razorpay seeks a seasoned Problem Manager to drive the company's Problem Management initiatives. As a key member of our team, you will play a crucial role in leading the review of Root Cause Analyses (RCAs) to ensure adherence to quality standards. You will work closely with cross-functional teams to ensure alignment and effective...

Why should you choose us? Are you interested in working for a Global Leader in E-commerce & Technology? Are you excited about working on highly scalable platforms and applications that are accessed by millions of users every day? If so, read on to find out more about the opportunity. Rakuten Symphony is a Rakuten Group company, providing global B2B...