Senior Service Management Strategist

2 days ago


Coimbatore, Tamil Nadu, India beBeeService Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job role: We seek a skilled and experienced Service Management professional to join our organization.

The selected candidate will be responsible for managing the Service Management platform, ensuring error-free operations in alignment with business needs and ITIL best practices.

This critical leadership role reports to the Head – Technology Service Management and plays an important part in the overall growth and stability of the team.

Key responsibilities include Platform administration, AI-driven Automations, Optimizations & Integrations, License Management, Driving policies and procedures to platform governance.

Initiate and Lead Tool enhancements and Automations for process improvements.

Provide subject matter expertise in the ITSM & CMDB tool Architecture and Service Map configurations.

You will be accountable for Request Management and drive Continuous improvement and volume reductions by adopting innovative and interactive technical solutions.

Lead KPI and Reporting for all Service management processes.

Manage vendors and contracts for BAU and Project Resources and track their performance.

Prepare annual budgets and manage expenses for the Service management team.

Manage and mentor the team of technical resources to drive organization objectives and platform stability.

Track and Manage the Risk and Audit Items for the team.

Provide support for planning and achieving the learning and development goals of the team.



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