
Chief Quality Officer
2 weeks ago
Holistic Group's vision is to create communities in harmony with nature, offering bespoke home designs and exceptional experiences.
Our focus is on designing, building, developing, and managing these communities to seamlessly blend with the surrounding environment.
We have successfully completed four projects over the past five years, making a nature-centric lifestyle a tangible reality for our valued customers.
The Quality Executive plays a vital role in ensuring the highest standards of quality control and management in customer relationship management processes.
This full-time on-site role involves conducting quality audits, analyzing CRM data, and collaborating with cross-functional teams to implement continuous improvement methods.
Key Responsibilities:
- Monitor and evaluate inbound/outbound sales calls and processes.
- Ensure compliance with quality and sales guidelines.
- Identify training needs and recommend process improvements.
- Provide constructive feedback and coaching to sales agents.
- Prepare daily/weekly/monthly quality reports and audits.
- Collaborate with team leaders and trainers to enhance agent performance.
- Ensure customer satisfaction benchmarks are consistently met
The Quality Executive - CRM will drive business results by delivering high-quality solutions and fostering customer loyalty.
A strong understanding of quality control processes and CRM systems is essential for success in this role.
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Chief Compliance Officer
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Chief Risk Officer
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Chief Data Architect
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