Professional Customer Service Representative

23 hours ago

Gulbarga, Karnataka, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000
Job Overview

We are seeking a professional with strong communication skills and problem-solving abilities to handle both voice and non-voice interactions.

The ideal candidate will be able to respond to customer inquiries, resolve issues, and provide top-notch service in English across various communication channels.

  • Key Responsibilities:
  • Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
  • Provide clear, accurate, and timely information regarding products and services in English.
  • Assist customers in troubleshooting problems and guiding them through solutions over the phone.
  • Maintain a high level of service excellence on all calls.
  • Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
  • Maintain thorough documentation of customer interactions and resolutions in English.
  • Collaborate with other departments (e.g., technical, sales, or billing teams) to address complex customer issues.
  • Effectively resolve customer issues in a timely and professional manner, ensuring customer satisfaction.
  • Identify recurring issues and collaborate with the appropriate teams to suggest improvements.
  • Manage multiple customer inquiries simultaneously across voice and non-voice channels without compromising the quality of service.
  • Maintain key performance metrics such as response time, resolution time, customer satisfaction, and first call resolution.

Requirements:

  • Fluent in English (written and spoken), with the ability to communicate clearly and professionally in the language.
  • Previous experience of 0-2 years in customer support or a related field is required.
  • Experience handling both voice and non-voice customer interactions (calls, chats, emails) is a plus.
  • Strong communication and active listening skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work efficiently under pressure and in a fast-paced environment.
  • Ability to multitask and manage time effectively.
  • Empathy and patience when dealing with customer concerns.

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