System Support Specialist

19 hours ago

Kottayam, Kerala, India beBeeTaxation Full time ₹ 15,00,000 - ₹ 20,00,000
Job Opportunity

We are seeking a highly skilled professional to provide comprehensive production support for tax management systems and their integration with ERP platforms. This role requires both taxation expertise and technical troubleshooting capabilities to ensure accurate tax calculations and seamless system operations across multiple jurisdictions.

About the Role

This is an excellent opportunity for a detail-oriented and organized individual who possesses strong problem-solving skills, excellent communication skills, and experience in working with tax systems and ERP platforms.

Main Responsibilities:

  • Apply expertise in indirect taxation including sales & use tax, VAT, GST, and withholding tax across different jurisdictions
  • Maintain and troubleshoot Vertex tax calculation rules, tax jurisdictions, and product taxability assignments
  • Support ERP integrations with Vertex (e.g., Oracle Fusion and internal systems)
  • Ensure accuracy of tax rates, exemptions, and tax determinations
  • Manage tax configuration, tax categories, and exemption certificates within Vertex
  • Support tax reporting and compliance, including generating reports for tax filing and audit purposes
  • Handle tax accruals and reconciliations to ensure general ledger accuracy
  • Receive, analyze, and prioritize related support tickets
  • Provide timely solutions to users
  • Document resolution steps and knowledge base articles
  • Support system upgrades and patches
  • Monitor system performances and recommend improvements

Technical Operations

  • Perform SQL & data analysis by querying ERP and Vertex databases for tax calculations, transaction history, and reconciliation
  • Troubleshoot ERP-Vertex integration issues including debugging tax calculation problems, missing tax rates, and incorrect invoice tax postings
  • Maintain API data feeds including Vertex API calls, REST/SOAP integrations, and data flow between Vertex and ERP systems
  • Implement performance optimization by identifying slow queries, resolving batch processing issues, and improving tax data loads
  • Support FBDI & ADFdi usage for importing and updating tax rates, transactions, and exemption certificates in Oracle Fusion

Compliance & Reporting

  • Support tax reporting for compliance (sales & use tax, VAT/GST returns, withholding tax reports, 1099/1042 forms, etc.)
  • Assist in SOX audits, ensuring controls, documentation, and approvals are in place for tax processes
  • Reconcile tax liabilities in Vertex vs. ERP tax subledger vs. GL postings
  • Prepare and validate audit-ready tax reports for external and internal audits
  • Ensure compliance with Vertex Tax Engine updates (new tax rates, regulatory changes, etc.)

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