Elevating Customer Excellence

2 weeks ago

Ellore, Andhra Pradesh, India beBeeQuality Full time ₹ 17,47,200 - ₹ 24,14,400
Job Summary

We're seeking a meticulous Quality Manager to elevate customer-facing excellence across Sales, Marketing, and Support departments.

This role involves designing, implementing, and maintaining call quality monitoring frameworks for Sales, Marketing, and Support teams.

  • Key Responsibilities:
  • Design and implement call quality monitoring frameworks for Sales, Marketing, and Support teams.
  • Conduct regular call audits, score performance against service level agreements (SLAs), and deliver actionable feedback to team leads.
  • Develop and update Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
  • Create, facilitate, and iterate training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Partner with IT and Operations to optimize Zoho CRM workflows, ensure data hygiene, and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.
  • Collaborate with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.
Requirements

To be successful in this role, you'll need the following skills and qualifications:

  • Quality management expertise
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with cross-functional teams
  • Proficiency in CRM software and data analysis tools
What We Offer

We offer a mission-driven culture committed to transforming healthcare education, cross-functional exposure, and competitive compensation.

  • Chief Elevator Solutions Specialist

    7 days ago

    Ellore, Andhra Pradesh, India beBeeElevatorEngineer Full time ₹ 15,00,000 - ₹ 25,00,000

    Job DescriptionAs a P&E Engineer, you will be responsible for conducting elevator traffic analysis using software to ensure design requirements are met. You will also prepare traffic analysis presentations for clients and maintain regular communication with them.Required Skills and QualificationsBachelor's degree in engineering...

  • Achieving Customer Excellence

    5 days ago

    Ellore, Andhra Pradesh, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 18,00,000

    Unlock Success with Our TeamAbout the Role:We are seeking a dedicated professional to join our team as a Customer Success Associate. As a CSA, you will focus on improving customer experience by managing key performance indicators (KPIs) such as Sentiment Analytics, Engagement Scores, and Request Completion SLAs.Monitor and analyze KPIs to drive customer...

  • Operational Excellence Professional

    5 days ago

    Ellore, Andhra Pradesh, India beBeeOperational Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Operational Excellence ProfessionalThis position plays a pivotal role in elevating business performance and customer satisfaction within the luxury residential real estate sector.The primary objective will be to consistently refine and optimize business processes while ensuring high standards of project management across all functions.You will effectively...

  • Excellent Customer Service Professional

    5 days ago

    Ellore, Andhra Pradesh, India beBeeCommunicator Full time ₹ 3,00,000 - ₹ 6,00,000

    Customer service excellence is a hallmark of our organization, and we seek an ambitious individual to contribute to this effort. The ideal candidate will possess a passion for delivering exceptional customer experiences, coupled with strong interpersonal skills.About the OpportunityThis role offers a unique chance for a Customer Care Intern to work in a...

  • End-to-End Customer Closure Professional

    4 days ago

    Ellore, Andhra Pradesh, India beBeeCompliance Full time ₹ 12,00,000 - ₹ 15,00,000

    Customer Closure SpecialistAbout the Role:We are seeking a seasoned professional to manage the end-to-end customer closure journey, ensuring seamless documentation, legal compliance, and unparalleled customer satisfaction.The ideal candidate will oversee the entire closing process: agreement execution, registration, possession, and final settlements.Key...

  • Excellent Customer Service Professional Wanted

    7 days ago

    Ellore, Andhra Pradesh, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,50,00,000

    Key Role:Customer Service Consultant">Highly experienced professionals with in-depth knowledge of the SAP CS (Customer Service) module are sought after for this position.Technical Skills and Qualifications:SAP CS Module Expertise">Minimum 5-7 years of experience in the SAP CS module is required.Bachelor's degree in Computer Science or equivalent from an...

  • Operational Excellence Leader

    5 days ago

    Ellore, Andhra Pradesh, India beBeeOperationalExcellence Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

    Operational Excellence SpecialistAbout us:We are a technology platform that connects customers with various service providers at home. Our services include beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting.We aim to provide high-quality, standardized, and reliable service experiences by working...

  • Retail Excellence Leader

    7 days ago

    Ellore, Andhra Pradesh, India beBeeTraining Full time ₹ 70,00,000 - ₹ 80,00,000

    Job SummaryDrive retail excellence by leading impactful training initiatives that boost sales performance, enhance customer experience, and foster product knowledge. We are seeking a skilled National Training Manager to spearhead these efforts.",

  • Customer Support Technical Specialist

    3 days ago

    Ellore, Andhra Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 10,00,000

    Are you a problem solver with excellent communication skills?We are seeking a talented L1 Support Engineer to join our team, providing first-line technical support for Microsoft 365 services and desktop environments.This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across our organization and knowledge of...

  • Operational Excellence Leader

    5 days ago

    Ellore, Andhra Pradesh, India beBeeRetail Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Retail Operations Manager"> About the Role:As a Retail Operations Manager, you will be responsible for developing and implementing comprehensive operational strategies to drive business growth and improve overall efficiency.Key Responsibilities include:Developing operational plans and strategies aligned with business objectives.Identifying...