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Digital Banking Solutions Leader

2 weeks ago

Jamnagar, Gujarat, India beBeeEnterprise Full time ₹ 30,00,000 - ₹ 40,00,000
">Job Overview">

We empower financial institutions to thrive in a digital landscape, leveraging cutting-edge solutions and global expertise.

The Director of Enterprise Software Support oversees post-implementation customer support activities within the banking domain.

  • Leverages leadership skills to guide application support, manage services and cloud support teams, and drive effective project execution.
  • Fosters strong relationships with clients, understanding their needs and aligning services to meet expectations.
  • Evinces early identification and reporting of possible product defects, actively collaborating with implementation teams and communicating findings to the product development team.
  • Defines and implements service delivery strategies, ensuring efficient processes and timely project completion.
  • Drives business growth by identifying new opportunities within existing accounts and exploring new markets.

This role requires an experienced leader who can inspire and motivate a team, with expertise in managing Support Teams, online/mobile banking, and CRM solutions in financial institutions.

The ideal candidate possesses multiple project experience along with software development experience in banks and over 10 years of experience. Relevant certifications, such as PMP or ITIL, are highly valued.

The successful candidate will exhibit excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.

This role offers a comprehensive benefits package, including remote work support, health insurance, care program, and online psychological support. The position also provides opportunities for professional growth and development through training and mentorship programs.

About Our Company

We are a leading technology company with extensive expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world-class customer journeys in digital and assisted channels.