
Network Security Expert
4 days ago
Protecting the Digital Way of Life is more than just a mission statement – it's our everyday reality.
We're seeking innovators who share our commitment to shaping the future of cybersecurity. As a member of our team, you'll work closely with valued customers to address complex post-sales concerns. Your critical thinking and technical expertise will provide fast assistance to keep their environments secure.
Key Responsibilities:
- Provide expert technical support to customers and partners
- Analyze and troubleshoot complex issues, providing configurations and best practices as needed
- Manage support cases to ensure timely resolution and follow-ups
- Publish technical bulletins and documentation in our knowledge base
- Review and refine technical documentation for training materials and marketing collateral
- Travel to customer sites for critical issue resolution and provide on-call support 24/7
Requirements:
- Previous experience in a technical support environment is essential
- Excellent written and verbal communication skills are required, with proficiency in Japanese and business-level English
- Advanced knowledge of network protocols, including TCP/IP, DNS, IP routing, HTTP/HTTPS, and VPN solutions
- Ability to debug complex networks independently and communicate technical information clearly
- Familiarity with diverse teams and coordination with Sales, Pre-Sales, Product Management, and Engineering
About the Role:
This is an exciting opportunity to join our dynamic team and contribute to the protection of the digital way of life. If you're passionate about cybersecurity and have the skills to match, we encourage you to apply.
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