Office 365 Collaboration Solutions Expert

5 days ago

Bengaluru, Karnataka, India beBeeProductivity Full time
Senior Office 365 Product Specialist

Job Description:

As a Senior Office 365 Product Specialist, you will be responsible for providing high-level technical support and guidance to internal stakeholders on the use of Microsoft Office 365 collaboration tools. You will work closely with our technology teams to ensure seamless integration and adoption of these tools across the organization.

Key Responsibilities:

  • Support global Level 2 and Level 3 user tickets for Enterprise Collaboration platform.
  • Effectively support products within defined SLA and monitor the ageing tickets.
  • Maintains thorough understanding of JLL product feature and functionality, including all core products related to SharePoint, Office 365 Business Application tools (PowerApps and Power Automate), OutSystems, Box and integrations with on-premises and cloud.
  • Act as point of escalation for local JLL Technology Services Center.

Requirements:

To succeed in this role, you should have:

  • Masters/Bachelors degree in Information & Computer Science, Statistics or a quantitative discipline in science.
  • 4 to 6 years of experience in working with Microsoft Enterprise collaboration tools.
  • Experience with Level 2 & 3 Support.

Technical Skills & Competencies:

  • Experience with Microsoft collaboration tools like SharePoint On-Premise, SharePoint Online, OneDrive, Yammer, Sway, MS Teams etc.
  • Strong written and verbal communication skills (English)
  • Strong analytical and problem-solving skills
  • Ability to present technical information in a way that non-technical staff will understand

About Us:

We are a leading provider of office solutions and services, committed to delivering exceptional customer experiences through innovative technology and expert support. If you're passionate about technology and eager to make a difference, we want to hear from you

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