Operational Excellence Leader

18 hours ago

Jodhpur, Rajasthan, India beBeeOperations Full time ₹ 8,00,000 - ₹ 14,00,000

Key Job Summary

We're seeking an accomplished Operations Director to drive day-to-day execution across various teams.

This leader will be responsible for managing cross-team handoffs, building and enforcing standard operating procedures (SOPs), and driving measurable outcomes. This is an onsite leadership role aligned to U.S. hours.

Main Responsibilities:

  • Manage team pods across Onboarding, Marketing, Interview Support, and Training; create rosters, capacity plans, and shift coverage.
  • Design, document, and enforce SOPs for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion.
  • Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
  • Ccoordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements.
  • Evaluate accurate documentation, agreements (e.g., e-sign), background checks, and system access; zero-defect records.
  • Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.
  • Partner with HR, Finance/Collections, and Sales for smooth handoffs (e.g., invoices, payments, client requirements).
  • Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.
  • Present Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.

Mandatory Skills & Experience:

  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management (15–50 headcount).
  • Strong program/project management (roadmaps, SLAs, RAID logs), data-driven decision-making, and obsession with execution.
  • Hands-on with CRM/ATS (preferably Salesforce), Google Sheets/Excel (lookups, pivots), and collaboration tools (Slack, Zoom, WhatsApp Business or similar).
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Comfort with night shift and U.S. client alignment; thrives in a fast-paced, target-driven setup.

Nice to Have (Big Plus):

  • Salesforce familiarity (Reports, Dashboards; Flows/automation exposure).
  • Experience with e-signature and document workflows, and basic finance handoffs (invoices, collections).
  • Understanding of U.S. hiring terms & visas (OPT/CPT, H-1B/EAD, W-2/C2C).
  • Exposure to training operations (cohort management, assessments, LMS).
  • Process improvement frameworks (Lean/Six Sigma mindset).

Success Metrics You'll Drive:

  • Reduced time-to-onboard and time-to-first-submission
  • Higher submissions-to-interview and interview-to-offer conversion
  • Improved show-up and join rates
  • On-time SOP compliance and zero critical defects
  • NPS/CSAT improvements from candidates and internal stakeholders

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