HelpDesk Technician II Alternative Title

3 days ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 15,00,000 - ₹ 25,00,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support group, you will work closely with internal teams and external service providers to identify, resolve, or coordinate the resolution of laptop, software problems, and issues.

You will provide timely resolutions for all end-user requests and conduct root cause analysis for issues. Additionally, you will be responsible for imaging and re-imaging Mac and Windows 11 operating systems, as well as possessing a strong understanding of common IT infrastructure platforms, operating systems, tools, monitoring, and concepts.

Key Responsibilities:

  • Work closely with internal teams and external service providers to identify, resolve or coordinate the resolution of laptop, software problems, and issues.
  • Provide timely resolutions for all end-user requests and conduct root cause analysis for issues.
  • Image / Re-image Mac & Windows 11 Operating Systems.
  • Strong understanding of common IT infrastructure platforms, operating systems, tools, monitoring, and concepts.
  • Strong troubleshooting skills with Windows 11, Apple OSX, and other business applications.
  • Expert desktop imaging and software packaging skills.
  • Hands-on experience working with Service Now , JSM & Logmein123 Remote tool.
  • Hands-on experience with Active Directory, Exchange/Office 365, and Group Policy administration.
  • Efficiency in working through tools such as Microsoft SCCM and JAMF Casper.

Requirements:

  • Require a Bachelor's degree in Computer Science or other technical degree or equivalent experience.
  • Typically requires 5 years of related experience.
  • Must possess strong communication skills (written and oral) as well as significant customer service skills.
  • Ability to work effectively with cross-functional teams.
  • Ability to work in a highly dynamic environment with technical skill levels and skillsets.
  • Strong analytical and problem-solving skills.
  • Ability to provide input and recommendations on new technology and process improvement.

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